Name: Anker MagGo Power Bank (10K)
Brand: Anker
SKU: A1654021
Price: 89.99 USD
Availability: InStock

Question 1

Is the product safe to use when it gets warm/hot?

Accepted Answer

The slight warming of wireless charging products and devices is normal, especially during heavy use like prolonged gaming or streaming. However, this product complies with international safety standards, including EN 62368-1 and IEC 62368-1, ensuring that it is safe to use under normal conditions without posing any safety risk.

Question 2

Can a phone case affect wireless charging?

Accepted Answer

For the best wireless charging experience, we recommend using Apple's official magnetic phone cases. You should avoid cases thicker than 2.5 mm and non-magnetic cases, as they may affect charging efficiency.

Question 3

Why doesn't my phone achieve 15W wireless charging power, and why is the charging circle not displayed?

Accepted Answer

Ensure your iPhone 12 runs iOS 17.4 or later, and iPhone 13 or later has iOS 17.2 for optimal charging and display; this power bank is not Android-compatible. If the USB-C port is charging a device, wireless charging output will be reduced to 5W.

Question 4

Is this power bank compatible with Android phones?

Accepted Answer

No, this power bank is not compatible with Android devices. It is designed for devices that support magnetic wireless charging, which is currently available only in the iPhone 12 and later models.

Question 5

Why is my power bank providing fewer charges than expected?

Accepted Answer

The capacity reduction during charging is due to a 30% to 45% energy loss in the battery cells and conversion circuitry. Therefore, a fully charged Anker MagGo Power Bank (10K) offers an estimated 6,000mAh to 7,000mAh to power devices.

Anker MagGo Power Bank (10K)

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